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Who would you hire for IT Support

First of all, let me ask you a simple question. Who do you go to if you have aching teeth? The answer definitely would be your Dentist who is qualified professional, understands why and which medicine would be best for you.

You may say I would go to the local pharmacy, or may be tesco or sainsbury’s to buy painkiller, but then you never know this simple pain may become a long term illness if you do not treat it right.

Now I do not want to undermine the expertise of non-graduates. Some of them are better than any Graduates. But there is a limit to what they know. Most non-graduates, who go and take a short course “May” have a limited knowledge. While working for leading Service provider for a few years, I have seen that once a so called “IT Consultant” is stuck with a problem, who you pay hundreds, may be thousands in the long run, calls a £6 an hour support desk staff asking questions.

Why does that happen? Because if they are stuck, they either don’t want to find a solution or do not know how to. So if they don’t know or don’t want to learn why would you pay them? You yourself can be on the other side of the phone, solve the problem yourself, saving yourself money.Now some people may ask, why do I have a negative attitude towards these people?

Well, because they are undermining our credibility to the businesses. I have on a few occasions heard from businesses, they are tired of spending money for IT Support and the solutions are not effective enough. If you hire a Microsoft Certified Professional, who do not have Cisco knowledge, and go on and spend a few hundred more for a CCNA to come and install the router and configure the network, who is loosing? You or the people you are hiring?

On another point, if a business had the money that they could employ a IT Consultant, who would they advertise for? Well, I think they will ask for a Computer Science/IT Graduate, who has the in-depth knowledge about software, programming and networking. Would you hire someone who only knows how to configure a network? I guess NO would be the answer. But again, there are consultants, who do not have formal education, have worked in this field for years and have more knowledge than any computer science gradates. One of my colleagues a few years ago, who dropped out of college designed a software that a lot of businesses use and even someone like me who is writing this blog, admires his skills. So, I would suggest watching out before you hire someone to do your work. Don’t go to your local computer shop and ask someone to have a look at your file or mail server, find someone who knows the ins and outs of it, FIND A SPECIALIST.

About the Author

Lyons Solutions IT Support at www.lyonssolutions.co.uk

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